Help

FAQ

Looking for help? No Problem! We are always happy to help you with any questions relating to the gaming in the Play Fortuna Casino! Here are the answers to the most frequently asked questions from Players. Besides, do not forget to acquaint yourselves with the rules of all games in the Play Fortuna Casino.

In case this page / the information below does not provide you with the information of your interest, and you feel that you need additional assistance, please contact our 24/7 online chat support service.

+Why should I register?

Personal Registration in the Play Fortuna Casino is a must in order to start the gaming for real money. After registration we will send all the important information and messages about special promotions and new games to your specified e-mail address. Register now!

+How to register an account?

Click the "Register" button/link in the upper right corner of the home page, fill out the link to the registration form and click the "Register" button again.

+Can I register more than once?

No. You can register only one real money account in The Play Fortuna Casino. After registration your info is stored in our database, so to re-register / register a new account is prohibited. In the case of a new registration with indication of false information, we may close your additional accounts. In this regard, note our rules.

+What should I do if I forgot my password?

Click on "Forgot your password" to apply for password recovery which is located in the upper right corner of the home page. Provide your e-mail address you entered when registering at the Play Fortuna Casino and click send password. After a few minutes your e-mail will receive a letter with the reference - click on this link and enter your new password.

+Can I use one account in the "Free" game and in the "Real money" game?

Yes. You can use one account for the "Free" game mode and for "the real money" mode. To select the mode, use the appropriate buttons, which are located next to the logo of each game. Please note: In order to play in the "Real money" mode and receive winnings, you must make a deposit.

+What forms of payments and withdrawals do you offer?

To see a list of payment methods in your personal account, click on the "Deposit". To see a list of available withdrawal methods, in your personal account, click on the "Withdraw".

+How to make a deposit?

You can make a deposit in the Play Fortuna Casino at any time. For this, go to your account and click on the "Deposit". You will see a list of the different methods of payment and the minimum amounts for a deposit. Choose one of the methods of payment and make a deposit. At present time you can make a deposit through the following methods: credit cards VISA / Mastercard, WebMoney, LiqPay, mobile phone, Qiwi, Interkassa, PayAnyWay.

+How to withdraw my winnings?

To withdraw money from the Play Fortuna Casino, just Login to your account and click on "Withdraw". You will see a list of the different payment systems, with which you can withdraw your winnings. At present time you can take advantage through the following methods: credit cards VISA / Mastercard, WebMoney, Yandex, mobile phone, Qiwi, Moneta.ru website, Wallet, Skrill. When withdrawing money our audit department will check to see whether all the bonus wagering requirements were cleared.

All withdrawal requests are carried out within 24 hours from the time of application from 8.00 till 20.00 CET on condition this period doesn't fall on weekends ( Saturday and Sunday) or on holidays. The terms specified do not include the cases when a player must verify the information he /she provided the Play Fortune Casino with. In this case payment period starts not from the date of application, but from the moment of successful player’s documents check.

Pay attention! According to the Casino rules all withdrawals are carried out to the same payment system it was deposited with (except SMS-deposit) if the Play Fortuna Casino does not offer another option.

+How can I close / block my account?

To close / block your personal Play Fortuna Casino account you should completely nullify your balance. Then contact hour 24/7 online chat support service, and our staff will help you to close / block the account.

+What should I do in the event of a system failure?

Before the beginning of the game all Play Fortuna casino system are thoroughly tested. In unlikely event of a system failure or software error, please contact our 24/7 online chat support service. If the problem can not be solved immediately, our staff will examine reports of games played on the server. We will identify the problem and fix it as soon as possible.

+What is the confirmation procedure of players personal data and what documents are required to validate the data?

This is a one time procedure and it is designed to ensure the security of payments, as well as to identify you as the owner of the account in the payment system. Casino guarantees full confidentiality of the data provided. Detailed information about players personal data verification procedure can be viewed by following this link.

Remember, we are here for you! If you need any help during the game or you have any suggestions about it, we are always happy to serve you. Contact our 24/7 online chat support service. We are always happy to chat with you!